Return And Exchange

 

At Bwok, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we offer a flexible exchange policy to ensure you have a seamless shopping experience.

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Refund, Return, and Exchange Policy

At bwok.store, we prioritize your satisfaction and aim to make the return, refund, and exchange process as straightforward as possible. Please review the following policy for a clear understanding of our procedures.

Steps to Initiate a Return

  1. Contact Us Within 3 Days:
    Notify us at info@thebwok.com within 3 days of receiving your order to initiate a return. Provide your order details and reason for the return.
  2. Provide a Return Shipping Label or Proof of Return:
    Customers must:
    • Arrange and send a return shipping label to us within 3 working days of receiving the order.
    • Alternatively, email written proof of the return, including a valid tracking number, to info@thebwok.com.
    • Items sent back without prior communication or proof will not be accepted.
  3. Pack the Item Securely:
    Ensure the item is packed securely in its original condition and packaging to qualify for a refund or exchange.

Conditions for Return

  1. General Conditions:
    • Items must be returned in their original condition, with all tags and packaging intact.
    • Non-returnable items: Sale items and gift cards are not eligible for returns or refunds.
    • Items that show signs of wear and tear are considered used and are not eligible for return.
  2. Size or Specification Issues:
    • If the wrong size or specifications were provided by the customer at the time of purchase, no returns or exchanges will be accepted.
    • Exchanges are only applicable if the product is damaged or incorrect due to an error on bwok.store’s end.
  3. Return Shipping Costs:
    • Buyers are responsible for return shipping costs unless the return is due to an error by bwok.store (e.g., damaged or incorrect items).

Refunds

  • Refunds will be issued to your original payment method after the return is received, inspected, and approved.
  • Refunds will cover the purchase price of the item only, excluding shipping charges unless the return is a result of a mistake by bwok.store.
  • Once approved, refunds may take additional time to reflect, depending on your financial institution or bank.

Damages and Issues

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately at info@thebwok.com.

  • For damaged or incorrect items, you may qualify for a prepaid return shipping label provided by bwok.store.
  • We will address the issue promptly, either by replacing the item or offering a refund.

Exchanges

  • Exchanges are only applicable if the product received is damaged or incorrect due to an error by bwok.store.
  • Size or specification issues provided by the customer do not qualify for an exchange.
  • If eligible, follow the return steps above, and during the initiation process, specify the replacement request.

Processing Time for Returns

  • Returns are typically processed within 7 working days after we receive the item.
  • We will notify you via email once your return has been inspected and processed.

Free Shipping Eligibility

Orders qualify for free shipping with a minimum purchase of $35 USD for U.S. buyers. If the order total does not meet this threshold, standard shipping rates will apply.

For further questions or assistance, feel free to contact us at info@thebwok.com. We value your trust in bwok.store and are here to assist you.